We are so sorry you've run in to a problem! We try hard to make sure that bugs don't squeak by us, but sometimes a particular device configuration or situation can cause one to surface. It will help us to solve your issue quickly if you provide the information requested below. Please remember that all submissions become the property of Pike Place Studios, LLC. For more information, see our Terms of Use at https://pikeplacestudios.com/terms-of-use/ .